All sales invoices must be settled prior to any delivery or reception of the items. Deferred payment is at the Company's sole discretion.
All sales payment methods shall be limited to POS, Payment links issued by the Company and Bank transfer.
Once delivered, the products will be considered as being accepted as to quality and quantity.
Refunds of products returned and deposits paid will be granted at the discretion of the company, in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.
Exchanges are accepted provided that: (i) the return is made within 3 days of purchase, (ii) the product is accompanied by the original 10Ten Labs sales receipt, original packaging and guarantee card and certificates if any, (iii) the product is unused and in perfect sellable condition and (iv) any and all the applicable laws and regulations of the Kingdom of Saudi Arabia, in particular regarding the import of products into the Kingdom of Saudi Arabia, have been complied with. High jewelry creations, vintage pieces and personalized or engraved products are excluded. The watch may also be exchanged in the event of being defective from the manufacturer and confirmed by our technician.
For any product, including precious/semi-precious stone, and for any product whose price exceeds SAR 50'000 (RSP, including taxes), in addition to the above, exchanges are subordinated to the positive and without reserves result of a technical/geological expertise by 10Ten Labs on the integrity of the product. The value of undamaged products falling under this category is non-refundable, without prejudice to any rights granted by applicable laws and regulations.
The above does not restrict any non-derogable consumers' rights under the laws of the Kingdom of Saudi Arabia. In particular concerning defective products.
The conditions of guarantee are those appearing on the official guarantee which accompanies those products to which it relates.